Refund policy

We hope you love your GINBABE piece. If for any reason you wish to return an item, you may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be unworn, unused, and in its original packaging, with proof of purchase.

To begin a return, please contact us at hello@ginbabe.com.

Items sent back to us without first requesting a return will not be accepted.

 

DAMAGED OR INCORRECT ITEMS

Please inspect your order as soon as it arrives.

If your item arrives damaged, faulty, or if you receive the wrong item, please contact us within 48 hours of delivery so we can resolve the issue as quickly as possible.

 

EXCHANGES

The quickest way to receive a different item is to return the original piece and place a new order once the return has been approved.

 

REFUNDS

Once your return has been received and inspected, we will notify you whether the refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or card provider.

If more than 15 business days have passed since your return was approved, please contact us at hello@ginbabe.com.

 

REPAIRS

If your GINBABE piece develops a manufacturing fault within six months of purchase, please contact us at hello@ginbabe.com and we will assess the item for repair or replacement.

 

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Items must be returned unworn, unused, and in their original packaging, with proof of purchase.

HYGIENE & CONDITION

For hygiene and quality reasons, items that have been worn, used, altered, or damaged after delivery cannot be returned.

All returned items are inspected upon arrival.

As each GINBABE piece is crafted from precious metals, subtle variations in finish or tone may occur. These are considered part of the character of the piece and are not regarded as faults.